Privacy Policy

1. Overview

Visiplan is a cloud based resource monitoring and management software.

Visiplan is committed to maintaining the privacy of your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Software as a Service(SaaS) software (the "Service").

We believe in informed consent at Visiplan. We therefore encourage you to read this policy carefully, to help you make an informed decision about sharing your information with us.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy as well as our Terms of Service.

Defined terms

"You" & "Your": "You" may be a visitor to one of our websites, or a new or existing user of our Service.
"Visiplan", "we", "our", "us": Visisoft Pty Ltd & its affiliates
"Service": our Software as a Service for resource monitoring & management, available via a web browser, as well as all subsidiary or additional services offered and controlled by Visisoft through use of your account.

This policy does not apply to third-party websites, products, or services even if they link to our Services, and You should consider the privacy practices and policies of those third parties carefully.

If You disagree with the practices described in this policy, You should (a) take the necessary steps to remove cookies from Your computer after leaving our website, and (b) discontinue Your use of our Services.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email addresses, phone numbers, company name, staff names, billing information, and other details you provide during register to use the Service, demo or trial the Service, use the Service on any device, or communication with us.
Usage Data: Information about how you access and use our Service, such as log data, IP addresses, browser types, and device information.
Cookies and Tracking Technologies: We may use cookies and similar technologies to monitor activity on our Service and collect information.

3. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our Service.
Manage your account and provide customer support.
Process transactions and send invoices.
Communicate with you about updates, security alerts, and other service-related messages.
Personalize your experience and improve the features and usability of the Service.
Analyze data to better understand user needs and optimize our offerings.

4. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist us in operating the Service, subject to confidentiality obligations.
Legal Requirements: If required by law, regulation, or legal processes, we may disclose your information to appropriate authorities.
Authorised third-parties: such as when You connect Your Service account to a third-party ‘Add-on’ e.g. organisations like accounting packages (Xero, QuickBooks Online) or other solutions. The use of Your personal data by an authorised third party is subject to the third party’s privacy policy.
Independent Visiplan Partners: which You have agreed to, sought or requested contact with for the purpose of Visiplan consultation, training and setup..
Your customers: we may disclose Your information, and Your Visiplan staff information, to Your customers as part of our provision and Your use of the Service. For example, Visiplan sends emails and text messages from You and Your staff to Your customers, which may contain personal and other information.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred.

5. Data Security

We implement and maintain reasonable security measures to protect your data from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee its absolute security.

Notification of breach Should Visiplan become aware of any accidental, unauthorised or unlawful destruction, loss, alteration, disclosure, or breach of personal information, if such a breach represents a risk to the rights and freedoms of natural persons, Visiplan will notify You of the breach as soon as possible. Username & password security It is your responsibility to protect the security of your Visiplan username and password. Visiplan staff, and independent Visiplan Partners, do not have access to your password and will never ask for your password. Your Visiplan password should be unique.

6. Children’s Privacy

You may not use the Service if you are under 16 years of age, unless Visiplan is provided with the appropriate parental or legal guardian consent.

7. Responsibilities for processing and controlling personal information

Through provision of the Service to You, Visiplan has an obligation to process Your personal and other information, and account data, as directed by You as part of Your use of the Service, and in accordance with this policy and our Terms of Service. Under this policy and as a data controller, Visiplan has certain obligations to ensure the privacy of Your personal and other information.

In turn, Your use of the Service involves You collecting, holding and using certain personal and other information about Your customers and any other personal data. You determine and control the entry, use and retention of any personal information within your account. You should be aware of Your responsibilities as a data controller when collecting, holding and using personal information about Your customers, and the corresponding rights of Your customers or data subjects.

If You collect, hold and use a third party's personal information as part of Your use of the Service then You warrant to us that You have the third party’s consent to do so.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us If You have any questions or concerns about this privacy policy or how your personal information is handled, please contact our Privacy Officer at privacy@visi.software.

Last Updated: November 2024